Unified Communication and Collaboration Solutions

Unified Communication and Collaboration Solutions

 A unified communication and collaboration solution is a system that integrates voice, video, chat, messaging and other collaboration tools. In addition to improving communications and collaboration between employees, unified solutions can also improve the customer experience by making it easier for customers to contact your company. The term Unified Communication and Collaboration Solutions (UC&C) is used to describe the range of applications that enable people to communicate, collaborate and share information across multiple channels. Communication can be synchronous or asynchronous, with participants able to share information through a variety of media, such as voice, text chat, video chat or web conferencing. Collaboration is about working together on tasks or projects in real time, such as brainstorming ideas for a marketing campaign. Sharing information may involve uploading photos from a recent event or posting documents like presentations and reports.

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